Step 1
Contact Sungrow within 24 hours via phone, email or Sungrow GSP (Global Service Platform). Regarding on the details of contact information, you can contact Sungrow after-sale service team or our authorized dealer, distributor or installer if the product is defective.
Step 2
Provide necessary information to Sungrow including proof of purchase, serial number of the product, problem description, contact information and/or supporting evidence (such as photo or video) to facilitate the troubleshooting process.
Step 3
Sungrow will respond to it within 24 hours and implement temporary solutions within 7 working days. Sungrow are not responsible for any delays caused by factors not attribute to Sungrow, such as delayed site access or other impediments to the implementation of provisions of warranty service.
Step 4
Sungrow may, at its option, delegate the repair work to authorized third-party engineers or service providers as deemed appropriate. All repairs and replacements will be carried out in accordance with SUNGROW's standards and procedures. Sungrow reserves the right to determine the methods and forms of repair for the Defective Product. This may include, but is not limited to, the replacement of parts, system upgrades, or other necessary interventions.
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